A special programme to help with process design and process improvement. Learn to clearly document as-is and to-be business processes.
In this 2-day course, participants will learn:
- to distinguish between processes, instructions, and policies
- to use the difference between documenting a system and what people do in a system to determine the best process mapping tools to use
- how to develop 6 different types of process maps:
- -Top-Down Chart
- -SIPOC Diagram
- -RACI Chart
- -Flowchart
- -Deployment Chart
- -Stage Description Tables
- to apply the best process map for the job required and for improvement and
- questions to ask to get information
This course is about using different types of diagrams to show processes in a visual form from different points of view. You can then see what happens from a more "whole" perspective.
